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General Manager - Russian Hill

2234 Polk St, San Francisco, CA 94109

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COVID-19 Update:

 

Click here to view our Philz Coffee Mandatory Vaccination Policy

 

We are humbled to Better Days at Philz. Our mission will always remain unchanged, but we continue to evolve how we're serving our community during this time, with our priority being on team member & customer safety. We’ve partnered with medical professionals to create protocols to protect the health of our Team Members and customers.

 

Our daily operations and safety protocols include:  

  • Philz Safety Training and commitments to uphold safety procedures
  • Rigorous cleaning and sanitation procedures
  • Masks and gloves provided, and clear expectations
  • Daily symptoms check for our Team Members

 

 

WHAT YOU'LL BE DOING

Our General Managers (GM's) provide frontline leadership to all Team Members and are responsible for the financial health of the store.  Our GM's establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering Peoples Day. GM's at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders.

 

  • Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience.
  • Creating an employment experience that is in line with Philz and our Core Values by recruiting and training a top group of team members and providing an opportunity for professional development.
  • Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions.
  • Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results.
  • Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz.

 

Our team members are dedicated to our mission and culture. As part of your day at Philz, you’ll take on and embody the following core values:

 

OBSESS OVER CUSTOMERS

We are deeply passionate about delighting our customers with truly great service and an overall experience that betters their day. When designing a product or experience, we always do so with a customer focused mindset. When we focus our energy on our customers, we give ourselves the best chance of earning success over the long term.

 

IN PURSUIT OF BETTER
We are driven to better ourselves, our team, our work, our products and customer experience. To be better, quality must be high, but to keep getting better, we must continue making progress and sometimes, the better way forward is invention. We embrace a learners mindset, think for ourselves and aren’t afraid to challenge norms.

 

BE KIND & KEEP IT REAL
Being kind and keeping it real guide how we treat ourselves, others and the things around us, including our business, our environment and more. We are kind when we are good, respectful and considerate. We keep it real when we are our authentic selves, honest and clear, even when it is difficult to do so. It is good to be kind and kind to be real. 

WHAT YOU'LL NEED TO SUCCEED 

  • You will have a strong customer focus and be service oriented
  • You will model Philz culture in every interaction and every relationship
  • You have the ability to multi-task in a fast paced environment and have fun at the same time
  • You are a proactive, self-starter who can work well both independently and as part of a team
  • You are highly self-motivated and hands-on
  • You accomplish work strategically and can influence others
  • You are authentic and approachable and can connect with a diverse group of people
  • You visibly display a high sense of integrity, professional courage, and judgment
  • You are an innovative thinker who thrives in an environment of change and creativity
  • Solid business acumen
  • Proven ability to recruit, motivate, train and retain a team
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • 3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.

 

As a Philz General Manager, you will have the opportunity to make a difference in the lives of our customers, team members, and communities.  We're looking for someone that understands what it means to Better People’s Day and believes in our culture as much as we do.

 

WHY PHILZ 

  • We offer medical, dental, and vision insurance for Team Members and their dependents
  • Come as you are, Philz values authenticity and a diverse workforce - no dress code
  • Robust perks with commuter pre-tax benefits, 401(k) plan, and discounted wellness offerings
  • Flexible scheduling and generous paid time off 
  • Unlimited coffee 
  • Discounted Philz food and merchandise
  • Spring Health mental wellness benefit for all team members
  • Internal growth opportunities

 

ESSENTIAL FUNCTIONS OF THE JOB

  • Ability to operate machinery and make general observations in regards to safety and accuracy of work using visual acuity
  • Ability to remain in a stationary position for a minimum of 3 hours
  • Ability to stand, walk, stoop, and kneel
  • Ability to lift up to 50 pounds
  • Ability to grasp, finger, and reach
  • Ability to express or exchange information by means of the spoken word
  • Ability to lift 3 pounds to shoulder height repetitively

 

At Philz, we are an equal opportunity employer and embrace a diverse workforce.

 

Apply Now