Shift Supervisor - Hillsdale Mall, San Mateo (New location opening soon!)
60 31st Ave, Space K02 San Mateo, CA 94403
COVID-19 Update: We are humbled to Better Days at Philz. Our mission will always remain unchanged, but we continue to evolve how we're serving our community during this time, with our priority being on team member & customer safety. We’ve partnered with medical professionals to create protocols to protect the health of our Team Members and customers.
Our stores are operating in a contactless model experience. We strongly encourage use of our Philz Mobile App to pre-order and pre-schedule pick up. We have two lines - one for customer mobile pick up, and one for walk up customers. Our team remains in a designated team member area that is sectioned off from customers and allows for social distancing. These areas are also covered in plexiglass.
Our daily operations and safety protocols include:
- Philz Safety Training and commitments to uphold safety procedures
- Rigorous cleaning and sanitation procedures
- Masks and gloves provided, and clear expectations
- Daily symptoms and temperature checks for our Team Members
WHAT YOU'LL BE DOING
Our Shift Supervisors fulfill our mission to better people’s days by developing a strong, supportive team and helping everyone flourish. They motivate and inspire, set the bar for superior service and quality, and create a welcoming environment. Shift Supervisors ensure that our community—team members and customers alike—always have an exceptional Philz experience.
- Play to your team’s strengths by putting the right people in the right places at the right times.
- Develop strong relationships with customers and the local community.
- Always be looking for ways to improve the Philz experience.
- Assess the performance of your team members, including service and drink quality.
- Lead by example and consistently demonstrate what it means to be a great team player.
- Inspire, encourage and engage your team with positive support and excellent communication.
- Hold team members accountable to their scheduled shifts, ensure that called out shifts are covered, and breaks/lunches are given.
- Proactively give feedback to help your team thrive.
- Communicate performance of team members to Store Leaders and other Shift Supervisors to ensure consistency.
- Support promotions and new hires through in-store training.
- Help your Store Leader in executing operations and administrative duties.
Our team members are dedicated to our mission and culture. As part of your day at Philz, you’ll take on and embody the following core values:
OBSESS OVER CUSTOMERS
We are deeply passionate about delighting our customers with truly great service and an overall experience that betters their day. When designing a product or experience, we always do so with a customer focused mindset. When we focus our energy on our customers, we give ourselves the best chance of earning success over the long term.
IN PURSUIT OF BETTER
We are driven to better ourselves, our team, our work, our products and customer experience. To be better, quality must be high, but to keep getting better, we must continue making progress and sometimes, the better way forward is invention. We embrace a learners mindset, think for ourselves and aren’t afraid to challenge norms.
BE KIND & KEEP IT REAL
Being kind and keeping it real guide how we treat ourselves, others and the things around us, including our business, our environment and more. We are kind when we are good, respectful and considerate. We keep it real when we are our authentic selves, honest and clear, even when it is difficult to do so. It is good to be kind and kind to be real.
WHAT YOU'LL NEED TO SUCCEED
We make sure that every Philz is a fun, creative and vibrant workplace. A spot where you can be yourself, dress the way you want and have flexibility in your schedule to live your best life. Most importantly, you’ll be part of an environment dedicated to bettering people’s days and building community.
Don’t worry if you’ve never been a barista before. We’ll teach you everything you need to know. In addition, we offer medical, dental and vision insurance, plus a 401k, flexible scheduling and generous paid time off. We're an equal opportunity employer and embrace a diverse workforce.
Sound too good to be true? Stop by any of our Philz locations and ask a team member how they enjoy their job and their experience so far - nothing better than a first hand account.
ESSENTIAL FUNCTIONS OF THE JOB
- Ability to operate machinery and make general observations in regards to safety and accuracy of work using visual acuity
- Ability to remain in a stationary position for a minimum of 3 hours
- Ability to stand, walk, stoop, and kneel
- Ability to lift up to 50 pounds
- Ability to grasp, finger, and reach
- Ability to express or exchange information by means of the spoken word
- Ability to lift 3 pounds to shoulder height repetitively
At Philz, we are an equal opportunity employer and embrace a diverse workforce.