DO YOU SELL/ACCEPT GIFT CARDS ONLINE?
Yes, we do accept gift cards online, however, we have a different gift card system for in-store and online purchases. If you run into any issues using a gift card, please email us at email@example.com.
HOW CAN I CHECK MY GIFT CARD BALANCE?
Please take a photo of the back of your gift card with the gift card number and email that information to firstname.lastname@example.org.
ARE ORDERS TAXED?
We follow local sales tax regulations. Depending on your shipping location, orders may or may not be taxed. For California residents, food to go is not taxed, but merchandise like mugs or T-shirts are taxed. Also, please note, that our coffee prices do NOT include tax.
Can I get my beans ground?
Yes! We offer different grind types on all of our blends. Please use the suggested grind guide below to make the perfect cup.
Which grind option should I chose?
Turkish coffee, Espresso, Mokapot
Cone shaped filters (most pour-overs), flat bottom filter (auto-drip machines) Chemex, metal filters
French press, cold brew
What if I want to grind at home or need a different grind?
Freshly ground coffee is one of the most important steps in making delicious coffee. We've selected two of our favorite burr grinders to help make your #philzathome even more fresh and tasty! A burr grinder is made up of two revolving abrasive surfaces (called burrs), in between which the coffee is ground, lending to a more consistent, controlled result.
Option 1: Hario Skerton Pro Hand grinder: We love this grinder because of its precision, versatility for various brew methods, portability and price point. Like any hand grinder, you're going to need to be prepared for some elbow grease in the morning. This is a great option if this is your first grinder or for those making coffee for 1-2 people.
Option 2: Baratza Encore Conical Burr grinder: For those looking to invest and/or upgrade in their home grinder, Baratza's Encore is the ideal selection. We believe it to be the most accessible, reliable and durable grinder for the home coffee brewer and offers a wide range of precise grind settings. As an industry leader, Baratza's repair program, online resources and refurbished grinders are even more of a reason to be confident in this purchase.
WHAT IF I BRING MY OWN MUG?
Enabling our customers to use their personal mugs with Mobile orders is important to us. However, during this time we are not accepting personal mugs for the safety of our team members and customers.
DO YOU HAVE A COMMUNITY DONATION PROGRAM?
For over ten years we have enjoyed supporting our local communities with donations for fundraising and events. However, we are no longer accepting donation requests from our Home Office at this time. We will continue to give bean donations through our stores, and we empower each Store Leader with a donation budget to manage at their discretion. Please reach out to the store closest to you if you have a donation request.
HOW DO I QUALIFY FOR FREE SHIPPING ON MY SUBSCRIPTION?
If you order 2 or more bags of the same blend type, or have 2 subscriptions of a single bag shipped on the same date, you will not incur a shipping fee. You can modify or update your subscription shipment under My Account > Subscriptions > Action, select edit and update next shipment date.