Try our exclusive coffee subscriptions curated by our Coffee Team. Learn More

FAQ

What are the details of the promotion launching on April 22, 2021?

Here are the full terms and conditions for this promotion:


Use promo code MISSEDYOU20 at checkout for 20% off your total order, shipping not included. Offer valid on US domestic orders only. Offer applies to coffee bags and first-time subscription orders. Not valid for wholesale orders, in-store orders, merchandise, gift cards or orders placed over the phone. Cannot be applied to previous purchases and cannot be redeemed for cash. Cannot be combined with existing offers. Terms are subject to change and while supplies last. Offer expires Wednesday, May 5 at 11:59pm PST. (updated 4/26/2021)


DO YOU SELL/ACCEPT GIFT CARDS ONLINE?

Yes, we do accept gift cards online, however, we have a different gift card system for in-store and online purchases. If you run into any issues using a gift card, please email us at info@philzcoffee.com.


HOW CAN I CHECK MY GIFT CARD BALANCE?

If you have a newer gift card with a PIN you can check your balance here (PIN is located on the back of the gift card to the right of the number).


If you have an older gift card with no PIN, reach out to us at info@philzcoffee.com and include the numbers on the back of the card or share a picture, and we will check the balance for you!


If you have an eGift Card, refer to your eGift Card email and you can easily check your balance by clicking “View Your eGift Card".


ARE ORDERS TAXED?

We follow local sales tax regulations. Depending on your shipping location, orders may or may not be taxed. For California residents, food to go is not taxed, but merchandise like mugs or T-shirts are taxed. Also, please note, that our coffee prices do NOT include tax.


Can I get my beans ground?

Yes! We offer different grind types on all of our blends. Please use the suggested grind guide below to make the perfect cup.

Which grind option should I chose?

Turkish coffee, Espresso, Mokapot

Espresso

Aeropress, K-Cup

Fine

Cone shaped filters (most pour-overs), flat bottom filter (auto-drip machines) Chemex, metal filters

Medium

French press, cold brew

Coarse


What if I want to grind at home or need a different grind?

Freshly ground coffee is one of the most important steps in making delicious coffee. We've selected two of our favorite burr grinders to help make your #philzathome even more fresh and tasty! A burr grinder is made up of two revolving abrasive surfaces (called burrs), in between which the coffee is ground, lending to a more consistent, controlled result.


Option 1: Hario Skerton Pro Hand grinder: We love this grinder because of its precision, versatility for various brew methods, portability and price point. Like any hand grinder, you're going to need to be prepared for some elbow grease in the morning. This is a great option if this is your first grinder or for those making coffee for 1-2 people.


Option 2: Baratza Encore Conical Burr grinder: For those looking to invest and/or upgrade in their home grinder, Baratza's Encore is the ideal selection. We believe it to be the most accessible, reliable and durable grinder for the home coffee brewer and offers a wide range of precise grind settings. As an industry leader, Baratza's repair program, online resources and refurbished grinders are even more of a reason to be confident in this purchase.


WHAT IF I BRING MY OWN MUG?

Enabling our customers to use their personal mugs with Mobile orders is important to us. However, during this time we are not accepting personal mugs for the safety of our team members and customers.


DO YOU HAVE A COMMUNITY DONATION PROGRAM?

For over ten years we have enjoyed supporting our local communities with donations for fundraising and events. However, we are no longer accepting donation requests from our Home Office at this time. We will continue to give bean donations through our stores, and we empower each Store Leader with a donation budget to manage at their discretion. Please reach out to the store closest to you if you have a donation request.


HOW DO I QUALIFY FOR FREE SHIPPING ON MY SUBSCRIPTION?

If you order 2 or more bags of the same blend type, or have 2 subscriptions of a single bag shipped on the same date, you will not incur a shipping fee. You can modify or update your subscription shipment under My Account > Subscriptions > Action, select edit and update next shipment date.