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Customer Service

Contact Us

By email:
service@philzcoffee.com

By standard mail:
Philz Coffee
1300 Potrero Ave.
San Francisco, CA 94110

By phone:
(415) 834-5933

By fax:

(415) 834-5493

Shipping Information

US Priority Mail, price is added at check out.

Refund, Returns and Cancellation Policies

Our goal is to satisfy. Please call or email us if you experience any problems with your order. We will do our best to help :)

Frequently Asked Questions

Are orders taxed?
Depending on your shipping location orders may be taxed.

Where is my order?
Check your email for a shipping confirmation email. If you don't see one 48 hours after you placed your order please email us at service@philzcoffee.com to confirm your order status.

Proposition 65 Notice:

Chemicals known to the State of California to cause cancer and reproductive toxicity, including acrylamide, are present in coffee, and other food and beverages sold here. Arcrlamide is not added to our products, but results from cooking, such as when coffee beans are roasted or baked goods are baked. As a result, acrylamide is present in our coffee when brewed, including coffee made at home or elsewhere from our beans, ground or instant coffee.

Your personal cancer risk is affected by a wide variety of factors. The FDA has not advised people to stop drinking coffee that contain acrylamide. For more information regarding FDA’s views, see www.fda.gov. For more information about acrylamide and Proposition 65, visit www.oehha.ca.gov/prop65/acrylamide.html.  

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